A brief summary of my experience with this retailer:-Leather sofa furniture purchased from Fabb/Nick Scali June 24. Less than 12 months later noticed the seat cushions were starting to sag and just have deteriorated from there and now back cushions as well. I am the only resident/user and weigh approximately 80 kilograms so would not expect this and have owned leather furniture previously with foam cushions which lasted much longer.I contacted Fabb January this year and issued a claim but they rejected immediately as outside 12 months warranty period. Than took up Section 75 with Novuna Finance who were very efficient and helpful and they persuaded Fabb to arrange independent report with Castelan, at their cost, even though Section 75 best pursued within 6 monthsThe independent inspector completed visit and dismissed claim as no manufacturer fault just “normal usage over time” Unbelievable.Novuna suggested I could try another independent inspection, at my cost, but have decided I am not going to achieve anything further.I believe Fabb sell furniture with poor quality foam filling which does not retain shape as better quality material would do well beyond 12 months of light usage. Other reviewers have reported the same problems.I wished I read Trustpilot first.It’s not worth buying from them assuming they survive much longer !Back to John Lewis
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We know that when you’re looking for furniture, you’re looking for sofas, dining, beds and bedroom furniture that’s fabulous.
You see, we chose to call our company Fabb because we know we can make each and every piece of our furniture Fabb for you. Much of it is made by our experts in our own workshops (we can say ‘experts’ because we’ve been making furniture for 150 years).
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