Review Time
Chris stirrup salesman for fab furniture who lives in leek Staffordshire is a con man who missells furniture to customers he is a lyer and missold us our £4000 sofa and chair do not trust him or dabb furniture
A brief summary of my experience with this retailer:-Leather sofa furniture purchased from Fabb/Nick Scali June 24. Less than 12 months later noticed the seat cushions were starting to sag and just have deteriorated from there and now back cushions as well. I am the only resident/user and weigh approximately 80 kilograms so would not expect this and have owned leather furniture previously with foam cushions which lasted much longer.I contacted Fabb January this year and issued a claim but they rejected immediately as outside 12 months warranty period. Than took up Section 75 with Novuna Finance who were very efficient and helpful and they persuaded Fabb to arrange independent report with Castelan, at their cost, even though Section 75 best pursued within 6 monthsThe independent inspector completed visit and dismissed claim as no manufacturer fault just “normal usage over time” Unbelievable.Novuna suggested I could try another independent inspection, at my cost, but have decided I am not going to achieve anything further.I believe Fabb sell furniture with poor quality foam filling which does not retain shape as better quality material would do well beyond 12 months of light usage. Other reviewers have reported the same problems.I wished I read Trustpilot first.It’s not worth buying from them assuming they survive much longer !Back to John Lewis
My experience with Fabb Furniture / Nick Scali has been extremely disappointing from start to finish.After placing my order, I was left waiting around five months for delivery, despite being given much shorter timescales at the point of sale. During this period, communication was poor, vague, and often non-existent. I was repeatedly not given a delivery date at all, only generic assurances.The sofa was only delivered after I explicitly threatened to escalate the matter under consumer protection law, at which point things suddenly moved. Until then, nothing.To make matters worse, after delivery the recliner mechanism failed within the first year of normal household use. Despite this, the company refused to take responsibility and relied on a report from a technician they instructed themselves to deny the claim. The entire process felt designed to deflect liability rather than resolve a genuine issue.Between: • misleading delivery times, • months of delay, • lack of transparency, • and zero goodwill when a fault occurred,I cannot recommend this company. The products may look good in the showroom, but once they have your money, the customer experience is extremely poor.I wish I had gone elsewhere.
Bought a 2 seater and 2 recliners the quality after 4 months usage was such a let down when contacting them they sent someone out to assess the furniture and they came back with not their problem and no further contact after I contacted them .furniture not fit for purpose and customer services none existant
Has anyone had to pay delivery charge before the item has arrived to depot I paid on 6/1/26 sent me invoice no delivery date sent several emails no response....so I phoned delivery peep today and my sofa not even in depot not coming to 14/1/26 I was told coming between 6/12 Jan
Spent £1300on a settee and recliner.After 2 years the reclining mechanism stopped working. Despite a lifetime guarantee the wanted £70 call out.Deep in the small print it says there could be a £50 call out but they do not make that clear when purchasing. I addition, the customer service were of no use... totally disinterested and stated they can only send a technician if we pay the money and register through the post!Please read the other single star reviews.... you'll see a theme developing....Don't go near!!!
We are now scraping our Corner sofa bought 3/4 years ago. This had two recliners that the mechanism has failed on both and have now failed again, We are told by FAB that its no longer repairable as the mechanisms are End of life, Absolute waste of £3,5K, Customer service is a joke, a company run by clowns! DO BETTER
Save your self by buying from this company. As our sofa has got the warranty for stain guard its doesnt help as stains do stay and company wont help. Its broken from clips as well the frame is creaking. I called the company been told that call out charges even if the sofa is warrantied for frame for 10 years. Horrendous we are left with this faulty sofa now. Which we paid heavy price and not useful. Stay away buy from other retailers but not this company.
Bought 2 chesterfield sofas and pouffe which was delivered in October 24. Took out the insurance and also paid to have the sofas stain protected. There is only myself and my husband so furniture is well cared for. Paid £3250 for the suite which we were told was half price. We were also told it had a lifetime guarantee. Although the delivery was delayed we understood as the furniture was supposedly coming from Italy. The protective feet came away from the sofa and when we contacted the Canterbury store they sent an email straight away to their head office. I didn’t hear from them for 2 weeks so called the store again. They wanted pictures of the furniture in situ and a close up and distant photo of the bottom of the sofas which is not easy as they are extremely heavy. My husband spoke to head office and their response is send us £72 and we will send someone out and if they think it is down to the manufacturers they will repair the feet and refund the money.
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We know that when you’re looking for furniture, you’re looking for sofas, dining, beds and bedroom furniture that’s fabulous.
You see, we chose to call our company Fabb because we know we can make each and every piece of our furniture Fabb for you. Much of it is made by our experts in our own workshops (we can say ‘experts’ because we’ve been making furniture for 150 years).
Not only can we control the design and quality, we can also keep costs down by cutting out the middle man.
We know that only when you get the look you are after, at a quality you can see and touch, and at a price that’s good, you will say … that’s Fabb!
We believe every house should be a home and every home should be filled with furniture you love.
Your home is where our heart is.See more
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