My experience with Fabb Furniture / Nick Scali has been extremely disappointing from start to finish.After placing my order, I was left waiting around five months for delivery, despite being given much shorter timescales at the point of sale. During this period, communication was poor, vague, and often non-existent. I was repeatedly not given a delivery date at all, only generic assurances.The sofa was only delivered after I explicitly threatened to escalate the matter under consumer protection law, at which point things suddenly moved. Until then, nothing.To make matters worse, after delivery the recliner mechanism failed within the first year of normal household use. Despite this, the company refused to take responsibility and relied on a report from a technician they instructed themselves to deny the claim. The entire process felt designed to deflect liability rather than resolve a genuine issue.Between: • misleading delivery times, • months of delay, • lack of transparency, • and zero goodwill when a fault occurred,I cannot recommend this company. The products may look good in the showroom, but once they have your money, the customer experience is extremely poor.I wish I had gone elsewhere.
Claim your business profile now and gain access to all features and respond to customer reviews.
We know that when you’re looking for furniture, you’re looking for sofas, dining, beds and bedroom furniture that’s fabulous.
You see, we chose to call our company Fabb because we know we can make each and every piece of our furniture Fabb for you. Much of it is made by our experts in our own workshops (we can say ‘experts’ because we’ve been making furniture for 150 years).
Not only can we control the design and quality, we can also keep costs down by cutting out the middle man.
We know that only when you get the look you are after, at a quality you can see and touch, and at a price that’s good, you will say … that’s Fabb!
We believe every house should be a home and every home should be filled with furniture you love.
Your home is where our heart is.See more