Bought 2 chesterfield sofas and pouffe which was delivered in October 24. Took out the insurance and also paid to have the sofas stain protected. There is only myself and my husband so furniture is well cared for. Paid £3250 for the suite which we were told was half price. We were also told it had a lifetime guarantee. Although the delivery was delayed we understood as the furniture was supposedly coming from Italy. The protective feet came away from the sofa and when we contacted the Canterbury store they sent an email straight away to their head office. I didn’t hear from them for 2 weeks so called the store again. They wanted pictures of the furniture in situ and a close up and distant photo of the bottom of the sofas which is not easy as they are extremely heavy. My husband spoke to head office and their response is send us £72 and we will send someone out and if they think it is down to the manufacturers they will repair the feet and refund the money.
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We know that when you’re looking for furniture, you’re looking for sofas, dining, beds and bedroom furniture that’s fabulous.
You see, we chose to call our company Fabb because we know we can make each and every piece of our furniture Fabb for you. Much of it is made by our experts in our own workshops (we can say ‘experts’ because we’ve been making furniture for 150 years).
Not only can we control the design and quality, we can also keep costs down by cutting out the middle man.
We know that only when you get the look you are after, at a quality you can see and touch, and at a price that’s good, you will say … that’s Fabb!
We believe every house should be a home and every home should be filled with furniture you love.
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