I so wanted to be a long time Fable fan. We've actually spent over $2,500+ dollars at this Canadian company. I was a big fan of supporting buy Canadian and this was a brand I had been praising to my friends and family. Unfortunately, they've truly disappointed with their customer service and product design. Some of their products have design flaws, aka there are blemishes that come from their manufacturing processes. The product in question, gold matte knives, have a grey dot on the top of the knife. While some might say, what's the big deal - when you're buying a more expensive brand for design reasons (if we wanted a normal functional butter knife, other companies can do that job) - you would expect them to take pride in their design. They don't. Their customer support made it sound like we had a bad batch, sent it back 3 times to get new knives, 3 times. And then finally, after the 3rd time, their customer support team acknowledged that it was a design issue after talking to their supplier. After complaining about the fact they wasted our time, they kept giving me canned responses that really felt cold and frankly, hand wavey. I gave them multiple chances, but they had no desire to make anything right, not even suggesting they would contact their supplier on a fix.Awful, and honestly won't be spending another cent with this company. The worst part is how much we've been a fan to our friends and family only to have this brand treat us so terribly (they've made purchases too). I would really beware as lots of negative reviews have definitely come up about this company.This is one where I would say, don't buy Canadian.
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