I recognize that this is a hectic time of year, even post-holiday, but it's quite odd that I can't reach customer service. I encountered a problem with a package intended as a holiday gift. When I attempted to get in touch, I only received an automated response and then silence. Every time I call the customer service number, I hear a message saying "no representatives are available," and after leaving a message, I never receive a callback. It has been nearly a month with no updates, aside from the automatic promotional emails. EDIT: Shortly after posting this, I discovered an email from customer service dated January 7, indicating that my missing item was being resent, which I had overlooked in my previous email review. I also received another email today assuring me that a thorough inquiry into the matter is underway. While I still don't have a definitive confirmation that my order will be fulfilled, it’s a step in the right direction.
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