I am extremely disappointed with my order (a backpack). This bag was supposed to be a Christmas gift, and has brought me nothing but headaches and wasted time: my initial backpack had the bottom split open after three weeks of use, which customer service ruled as "a defect". I was hopeful and glad when I was sent a replacement bag; only for the item to split open in the exact same spot, except it lasted a mere two weeks this time. This item cost a staggering €98, despite being absolutely unfit for any kind of frequent use. Consider it an object to be displayed, stay away if you are looking for a reliable "daily companion", as the backpack is advertised...this was a splurge, for a student such as me, that I will not repeat.
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