Dear Fabletics Customer Service,
I am writing to formally complain about an unauthorized £60 charge taken from my account on 2 February 2026.
I did not knowingly or clearly agree to any subscription. The way this membership was applied to my purchase appears deliberately misleading and deceptive. I made a first-time purchase and paid for the product I selected. I did not agree to ongoing monthly charges. The fact that £60 has been taken from my account without my explicit consent is unacceptable.
I require the following actions immediately:
Immediate cancellation of any subscription or membership linked to my account.
A full refund of the £60 already taken.
Written confirmation that no further payments will be processed.
Assurance that no additional money will be taken from my account.
Today, 11 February 2026, I attempted to resolve this by calling your customer support. After explaining to the automated system that my issue concerned the £60 charge from 2 February, I was told the waiting time was 45 minutes and that I was number 65 in the queue. After waiting 25 minutes, I was still number 65 in the queue. This is unacceptable. I am also being charged for this call, which makes the situation even worse.
This experience has been extremely disappointing. I feel misled and taken advantage of by what appears to be a subscription trap. I have never experienced this from a company that claims to be reputable.
If this matter is not resolved immediately with cancellation and full refund, I will escalate the issue without hesitation. This will include contacting my bank to dispute the charge, reporting the matter to the relevant consumer protection authorities, and sharing my experience publicly.
I expect confirmation of cancellation and refund without delay.
Sincerely,
Joanna
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Co-founded by Adam Goldenberg, Don Ressler, & Ginger Ressler in 2013, Fabletics is a global active-lifestyle brand designed with everyone in mind. It’s the ultimate destination for the world’s best women's and men's lifewear and activewear. With millions of five-star-rated styles, ranging in sizes from XXS to 4X and inseams from short to long, there’s something for everybody—and every workout, no matter how you choose to sweat!See more
