I will never buy anything from this company again and will not recommend them to anyone based on my recent experience. I was part of the VIP program and discovered I had a credit, but I was unaware of its amount and that it would expire after a certain time—buyer beware! There’s a reason this company faces multiple class action lawsuits; practices like this are why. I was informed that my money cannot be refunded as it has expired. Who knew that money could expire? They even stated they couldn’t issue a check, leaving me with no way to retrieve the funds I paid without receiving a service in return. They generously offered me a $10 credit for the $119.90 I spent! Their customer support has been unhelpful, and this entire situation has taught me to avoid online monthly programs altogether.
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