Where do I start with my experience? I was a customer since 2021, back then the service was better, the orders came correct and on time. Fast forward to now and the last three orders I made, 2 were lost and 1 came and it was someone else's order. That last order was all the way back in January and the same day I got it , I sent it back. It's now April and they still haven't been able to give me a refund because Fed Ex LOST the package that I returned with the items that weren't mine. Now they think I never sent it even though in their system it says it's in transit. I have been robbed of $100 for items I never received and I have spoken with over 15 customer service representatives and no one has a solution. Next time I'll just sell the clothes they sent me because it would be easier and more lucrative then wait for a refund they have no intention of giving. Mind you I'm bilingual and I've called both in english and in spanish and no one is of help. They tell you they have to consult the return department and to wait 2 days to call back. The whole thing is absurd. I would give this company 0 or negative starts if I could. There is a reason their average rating is 1.5 stars. Do not waste your time because they do not care and just want your money.
Claim your business profile now and gain access to all features and respond to customer reviews.
