The business model feels intentionally misleading. I was charged £60 without justification, and cancelling is made unnecessarily difficult. The “VIP membership” is poorly explained, and charges occur even without placing an order. This is not a transparent subscription; it’s a subscription trap. The cancellation process is frustrating and clearly intended to dissuade customers from leaving. Customer service is unhelpful and does nothing to resolve issues or offer refunds. They rely on fine print to justify taking your money. This is not how a reputable business should operate. I strongly recommend avoiding this service unless you are ready for unexpected charges and a challenging cancellation process.
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