Terrible experience with customer service. I cancelled my membership, yet weeks later received a charge that was double what it used to be. I spent hours in chat being ignored, then resorted to email, which told me to seek a refund through chat. After waiting half an hour to connect, I was accused of lying and my refund was denied, wasting my time. I requested to escalate the conversation as a complaint, but they ended the chat instead. Unpleasant experience.
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