I ordered dyed burlap to make pennants for my daughter's wedding. I ordered 1 yard each of four colors. The quality of the burlap was good and the colors were as expected. Three of the four yards were actually a full yard but one of the colors was 3 inches short. When I reported the problem to customer service, they said I needed to send my packing slip (no problem) and a photo of the fabric showing the measurement. Unfortunately, I didn't realize it was short until I had already cut into it. Therefore, they were unwilling to provide any recourse. I was even willing to buy another yard if they would ship it for free, but they were not willing to retain a customer for the cost of shipping. I would agree with the other reviews here that customer service is lacking.
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