Review Time
Avoid at all costs. Sent defective 3 yards, wanted me to pay freight to return, pay restocking fee or insisted replacing defective product and charge 25$ roll shipping for 65$ worth of fabric. 15 emails showed no empathy or desire to resolve defective product that they clearly shouldn’t have ever been sent.
Avoid at all costs. Sent defective 3 yards, wanted me to pay freight to return, pay restocking fee or insisted replacing defective product and charge 25$ roll shipping for 65$ worth of fabric. 15 emails showed no empathy or desire to resolve defective product that they clearly shouldn’t have ever been sent.
I ordered dyed burlap to make pennants for my daughter's wedding. I ordered 1 yard each of four colors. The quality of the burlap was good and the colors were as expected. Three of the four yards were actually a full yard but one of the colors was 3 inches short. When I reported the problem to customer service, they said I needed to send my packing slip (no problem) and a photo of the fabric showing the measurement. Unfortunately, I didn't realize it was short until I had already cut into it. Therefore, they were unwilling to provide any recourse. I was even willing to buy another yard if they would ship it for free, but they were not willing to retain a customer for the cost of shipping. I would agree with the other reviews here that customer service is lacking.
I'm a small business, so I order 100 yards at a time when ordering fabric. I ordered the DriCloth Microfiber Jersey. The bolt is 6 feet long and comes in a large roll. Because of the size and volume of fabric, I didn't unroll the entire thing to inspect it. Once finally getting to the new roll, I find that yard after yard is blemished with snags and dirt. Since I'm outside the return window, they wont' do anything to help.
This company really struggles with shipping, fulfillment accuracy and transparency. Their "Free" shipping is not really free because you pay for it with your time. It isn't the same as the other shipping just free rather it is a we are going to wait as long as possible to ship so that you feel the pain and next time you will pay for shipping. I wouldn't mind paying for shipping if the next shipping option was a good option but unfortunately it is just about as bad in terms of time as free shipping. The only way you get your items in a reasonable time is if you pay over $100 for shipping for 2 day or next day service. They are unreliable if you need your item with a specific timeline in mind . Also I have unfortunately had to work with them for a long time because I have had a hard time finding a comparable fabric elsewhere they raised their prices on this particular item $7 a yard. That is an insane jump and doesn't make me feel valued as a customer. I am a small business owner and will discontinue the product before I support a business that doesn't value my business.
I purchased 70 yards of their 60" polyester Chiffon fabric looking for a continuous length as I was making several very long draping pieces (20 feet each) for a wedding tent setup. I even asked customer service about purchasing full bolts and they said it comes in up to 200 yard lengths so I figured that would fit my requirements at only 70 yards. I started cutting the pieces but was extremely annoyed to find that there was a break in the roll half way through which left me with one half of a drape. I set aside the 11 foot piece that I could not longer use (which I paid for mind you) and continued on. I cut the next drape successfully but as I moved on to the one after, there was another break in the fabric again! Another 14.5 foot portion wasted! So, I paid for about 25 feet that I can't even use, what a scam! In addition, there were several small black and orange dots on random places in the fabric. I did my best to try to hide those at the top of the tent where they would not be seen. Long story short, even with the points I accrued from this purchase, I will not shop here again. This was ridiculous!Side note: I was emailed by the company to leave a review. I tried to upload my review and it gave me some kind of weird error. Not sure if it's because they're trying to block negative reviews or what but I went directly to the site and here to make sure my review got heard. I am beyond annoyed at this point.
Beware of the company. I placed an order, about 250$ worth, 24 yards. Asked about shipping and they said could ship out the same day if in by 1030am. Placed the order. 5 days later, on a Saturday afternoon at 5pm, I get an email saying they are preparing my order for shipping. Now its a week later and still no shipping confirmation or tracking. So I called. The lady said if I had paid for shipping, they would have sent it the same day, since I got shipping free. It could take 14 days to arrive as they don't count weekends in their 7-10 days for free shipping orders. She said they get so many orders, and they are so busy, that it takes a week to process a free shipping order. But if you pay 50 bucks they will find a way to ship it the same day you order. 30 years in the industry and I have never saw this tactic used to extract more money from a customer, then when called out, create this incredible excuse. Image if you were to hire a few new workers, you could double or even triple your revenue.... If that were true that's what a smart business owner would do. In summary, the shipping charges to them and the shipping time from their location once the package leaves is the same no matter how you have your order processed. The extra money is for them to process it the same day. Not such a good deal after all in my opinion.
Ordered gold silk for a wedding and was sent green. But not returned because it costs more money so let it go. Ordered three other fabrics and never got them. One item in one package FWD claimed insurance from Fedex, but no full refund to me? Then two other items in another package Fedex sent back to them without even attempting to delivery it to me. FWH said this: 20% restock fee: $285.36Return charges: $757.05Refund: $384.39Out over a $1000? How do i get it back from them??
If I could give zero stars, I would. I had a terrible experience with Fabric Wholesale Direct and will not be ordering from them again. I accidentally submitted my order with the wrong address and reached out immediately (within minutes) to correct it. It took them three full days to get back to me, by which point the order had already shipped.When I asked for a refund or to have a new order sent to the correct address, they refused both. Their response time was the root cause of the issue, yet they took zero responsibility and placed the burden entirely on me. They offered no meaningful resolution and expected me to pay for a second order due to their own delay.Customer service was unhelpful, slow, and dismissive. The entire interaction showed a complete lack of accountability or care for the customer experience. I don’t recommend ordering from this company unless you’re prepared to lose money if anything goes wrong.
I ordered 20 yard cuts from four different fabrics for my cosplay group's first build weekend and I ordered it with what should have been plenty of time to get it in before this weekend. I could understand a 2 week delay if it was for a bunch of cuts for a bunch of different fabrics, but now my group is delayed in getting started on the project. No apology just, "We will ship it on Wednesday" and it didn't actually ship until Friday. We needed the fabrics for Saturday.
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