I received my picture and it was much darker then the proof that I had approved. When I contacted them they said that it never should of went out that way. They had me approve another proof and said they would send another one. I approved the revised proof on Dec 2nd it is December 22nd and I haven't received anything. I contacted them a couple days ago and heard nothing back. I have ordered a few prints from this company, last year I ordered my kids matching prints and mugs and one of the mugs never showed up but it was Christmas time and busy and I never had addressed it. This seems to be a reoccurring thing for this company. I know I will no longer be using them, which is unfortunate because the pictures make fun gifts. I will try turnmeroyal next time.**Update since posting this review the company reached out and replaced both the picture and both of the mugs. It was a long time and a lot of back and forth with the company but they did end up making it right.**
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