The project is apparently run by Jacob Seeger and Alex Steinberg... according to my information.I've invested a considerable amount of money and time there... The system is riddled with bugs; the AI constantly crashes, uploads either don't work or are completely broken. The support (initially an AI bot) pretends to take the problems seriously, but they either play dead or, after they point out that the problem has been escalated to the technical team, they don't respond. At first, there were only minor issues, but they worsened, and over the New Year period, uploads to YouTube were completely down. Apparently, the small team is overwhelmed. I strongly advise against using them; find a reputable provider!
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