Review Time
TOTAL SCAM! Paid for 300 credits, got only 20. Support is ghosting.Text: > Do not waste your money here! I upgraded to the $9 Starter plan which shows as "ACTIVE". However, I was only given 20 credits, which is a "Free Trial" reset. To make things worse, the "Email Support" button in the dashboard doesn't even work – it’s a dead link! They take your money instantly but give you nothing in return. I had to use a virtual card and delete it immediately to stop them from stealing more. STAY AWAY!
TOTAL SCAM! Paid for 300 credits, got only 20. Support is ghosting.
Text: > Do not waste your money here! I upgraded to the $9 Starter plan which shows as "ACTIVE". However, I was only given 20 credits, which is a "Free Trial" reset. To make things worse, the "Email Support" button in the dashboard doesn't even work – it’s a dead link! They take your money instantly but give you nothing in return. I had to use a virtual card and delete it immediately to stop them from stealing more. STAY AWAY!
SCAM! As soon as you pay for a package the artificial views on your videos generated via the trial stop. No more videos will be generated by the system as it just keeps knocking back the time that your videos will be posted. The "Customer Support" will keep promising refunds that never materialise. I'll be reporting them to Stripe and seeking a refund through my bank.
The project is apparently run by Jacob Seeger and Alex Steinberg... according to my information.I've invested a considerable amount of money and time there... The system is riddled with bugs; the AI constantly crashes, uploads either don't work or are completely broken. The support (initially an AI bot) pretends to take the problems seriously, but they either play dead or, after they point out that the problem has been escalated to the technical team, they don't respond. At first, there were only minor issues, but they worsened, and over the New Year period, uploads to YouTube were completely down. Apparently, the small team is overwhelmed. I strongly advise against using them; find a reputable provider!
Started with them in April. Video quality and service issues started pretty quickly after I paid and featured lots of misspellings and deformities in my content. Content repeated across multiple videos. YouTube removed multiple videos for copyright violations. Some videos did not even upload at all - that's when the stupid "Uh Oh" emails landed in my inbox, telling me to go download the video and upload to YouTube myself. The whole point of faceless.video is automation - what?? User dashboard is absolute useless garbage. Customer service always responded quickly, just wasn't any help. "Refund team" took pleasure in denying my refund request and never once apologized in their letter full of nonsense. Please don't give them your money, because you're going to get frustration and trash content in return. -5 stars.
Videos don't work and they won't refund you for their shoddy service. They will ignore emails and refuse to help, even though it's their service that doesn't work. Videos didn't work at all for 2 weeks, then they started working but only generated 6 seconds. Customer service ignored emails completely. Do NOT use these. Try any other provider
Really simplified my content creation pipeline. I’ve been using their VEO3 feature for reference and it’s been a game-changer. I did run into a slight glitch at one point where my video had to be emailed to me instead of auto-posted, but their customer support team fixed it and even gave me a free month for the inconvenience.
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