I ordered what I believed was a one-time meal delivery from Factor België. Nowhere in their 3 confirmation emails was there any mention of this being a subscription service with automatic renewals.After being unexpectedly charged for a second order, I contacted customer service. They claimed I had subscribed to an “auto-renewable subscription” - yet when I reviewed ALL their emails: • Order confirmation email: Treated as single purchase • Delivery notification: No subscription mentioned • “Prepare your second box” email: Suggested next order without mentioning automatic billingZero transparency about subscription terms in their communications.When I complained about this deceptive practice and demanded cancellation, they: 1. Refused to cancel the unwanted order 2. Gave vague excuses about “supplier difficulties” 3. Then completely ignored my formal complaintThis is classic bait-and-switch tactics. They hook you with what appears to be a single order, then claim you’re locked into a subscription that was never clearly disclosed.Customer service is unresponsive and unhelpful. Save yourself the hassle and money - there are plenty of honest meal delivery services that clearly communicate their terms.
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