This platform is frustrating with countless bugs. The customer service, when reachable, is not only unhelpful but also quite rude. I nearly lost a job opportunity because they claimed they couldn't verify my education. They told my employer they had tried to contact the school multiple times without success. However, when I followed up, the school responded right away and revealed they had sent the documents twice. If I hadn't obtained the document IDs from the school and informed my employer (after a representative from the service was clueless about the IDs, refused to connect me with a supervisor, and wasted my time), I would have missed out on this job. Overall, this has been one of the worst experiences I've encountered with any service, and I have never faced such difficulty in getting a background check processed.
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First Advantage delivers comprehensive, global background checks and drug screening that enable employers to Hire Smarter. Onboard Faster.
With offices worldwide, First Advantage leverages leading technology and some of the industry’s largest global capabilities to complete background checks in 200+ countries and territories.
Access criminal record searches; education, employment, and professional license verifications; digital identity solutions; global sanction searches; credit checks; fingerprint screening; drug testing; Form I-9 processing; hiring tax credits, and more. Visit us at www.fadv.com. See more