This complaint is directed at the arbitration process, which lacks fairness. We hired a contractor for a door installation, but they caused significant damages and left the work unfinished. I reported this to a third-party platform, which suggested filing a claim through arbitration. I submitted ample evidence, including photos and messages, but the ruling favored the contractor, ignoring clear dishonesty. I believe this platform is not impartial and I would recommend pursuing civil court instead, even if it takes longer.
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