If I could rate this experience lower than one star, I would. As a professional mobile mechanic, I was hired to work on an older vehicle with numerous existing mechanical and electrical problems. Upon arrival, the customer confessed to attempting repairs themselves, which led to further damage. We had a clear discussion, and he agreed that some parts would be ordered for future work.
I completed the tasks we agreed upon and fixed most of the significant issues. However, after the job was finished, the customer refused to pay and lodged a complaint through a third-party platform and then through an arbitration service. He provided some photos that failed to substantiate his claims and overlooked the damage he had caused.
During the hearing, I presented my side clearly and truthfully. Unfortunately, the arbitration service allowed the customer to bring his spouse as a witness, which felt biased. There was no independent expert assessment of the vehicle.
What was most alarming was that the arbitrator disregarded the actual market value of the car, which is not even worth $2,500. Yet, the arbitration service ruled against me and demanded I pay $8,000, a sum that far exceeds the true value of the vehicle.
This ruling was unjust, one-sided, and financially crippling for a small business owner. The entire process felt neither neutral nor professional.
I strongly recommend that contractors and service providers steer clear of this arbitration service. The process is unfair, unbalanced, and unreliable.
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