After visiting the store and being told they had a pair of boots in my size, I found them damaged upon arrival. I ordered a pair for delivery, which were also faulty, resulting in four pairs of defective boots received. I was assured the last pair would be quality checked, but it arrived with creased linings and a dirt mark. I have requested a refund after being disappointed with the quality. For over £400, the standards just aren't there. The staff on the phone apologize but take no action. They've sent a small store credit, but I am hesitant to spend more money there. Such a pity, as the boots are beautiful apart from the lining issues.
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