Review Time
I was looking for some time for good coat. Since I live in USA we have a lot of different famous brands. I tried many, but it looked like a robe on me. I wanted something classy and stylis. Suddenly Fairfax and favor appeared on my Facebook. I spend couple days in learning about this brand, reading reviews, since it was my first purchase from this brand.
When coat arrived, I was very surprised with great quality and how it fits!
Great service, stylish and quality clothes. Absolutely worth it's money
I ordered a pair of boots, and upon arrival, one had significant creasing in the lining with noticeable air bubbles and scratches on the leather. I returned them immediately and reached out to customer support, who assured me they would check a second pair for defects before sending them out. Unfortunately, the second pair also arrived with air bubbles and severe creases in the lining, leading to another return along with an email to customer support. I received a dismissive response from a customer service manager, who insulted my intelligence by stating that the leather needs some movement to be flexible, failing to acknowledge that the boots were faulty. This is certainly not the high-end luxury product as claimed by the company. I was unable to upload photos to substantiate my claims.
I recently bought a handbag and I am very impressed across the board. This is not just a quality clothing company; they genuinely stand behind their products and value their customers. Their customer service is excellent, making it refreshing to interact with such a friendly and efficient team dedicated to customer satisfaction.
I ordered a pair of boots, and when they arrived, one had noticeable creasing in the lining with large air bubbles and scratches on the leather. I promptly returned them and contacted customer support, who informed me they would check a second pair for defects before sending. Unfortunately, the second pair arrived with the same issues of air bubbles and severe creases in the lining. I returned them again along with an email to customer support. I received a dismissive reply from a customer service manager, who insulted my intelligence by saying the leather needs to move to be flexible, without acknowledging that the boots were defective. This is definitely not the high-end luxury product that the company claims. I couldn't upload photos to support my case.
After visiting the store and being told they had a pair of boots in my size, I found them damaged upon arrival. I ordered a pair for delivery, which were also faulty, resulting in four pairs of defective boots received. I was assured the last pair would be quality checked, but it arrived with creased linings and a dirt mark. I have requested a refund after being disappointed with the quality. For over £400, the standards just aren't there. The staff on the phone apologize but take no action. They've sent a small store credit, but I am hesitant to spend more money there. Such a pity, as the boots are beautiful apart from the lining issues.
I have no issues with the company itself, but I inquired about specific measurements for the boots. I was told they would fit up to a 42cm calf, and since mine is just under 40cm, they should have fit comfortably. However, they did not. The measurements provided seem inaccurate, as they don't account for the tongue of the boot needing to cover the front of the leg when laces are loosened. Now I have to return them. They are stunning boots, but the fit is not accurate, and the shoe size feels tight, about half a size smaller than expected. I wish I could leave a review on the product page, so I'm sharing my thoughts here for others considering these boots.
I had an issue with the insoles lifting in my ankle boots, which I had worn only a few times. I reached out to customer service for assistance, and they arranged for my boots to be sent to a repair company. The entire process was hassle-free, transparent, and at no charge. This was a truly excellent experience with the customer service team, and I appreciate the efforts of the repair company as well.
My experience has been delightful. From placing my order, the customer service was courteous, attentive, and efficient. Every interaction felt personal and considerate. The product is beautifully crafted with exquisite attention to detail. It arrived in elegant packaging that was a pleasure to open. The entire process was smooth, with prompt delivery and everything arriving in perfect condition. I am thoroughly impressed and will definitely return as a customer.
I have been a loyal customer for about nine years, enjoying fantastic products with a great range and style. My recent experience with customer service was remarkable. When the zip on my boot broke, they handled it quickly under the 18-month guarantee, providing excellent service.
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