I ordered a pair of boots, and upon arrival, one had significant creasing in the lining with noticeable air bubbles and scratches on the leather. I returned them immediately and reached out to customer support, who assured me they would check a second pair for defects before sending them out. Unfortunately, the second pair also arrived with air bubbles and severe creases in the lining, leading to another return along with an email to customer support. I received a dismissive response from a customer service manager, who insulted my intelligence by stating that the leather needs some movement to be flexible, failing to acknowledge that the boots were faulty. This is certainly not the high-end luxury product as claimed by the company. I was unable to upload photos to substantiate my claims.
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