I stayed for a 4-day conference expecting high standards from a renowned hotel. While the location and in-room coffee were excellent, several service shortcomings impacted my stay. Upon arrival, I found a dirty pillow with stains. Although it was replaced, there was no apology. Housekeeping was delayed, and I had to find staff myself. On checkout day, I was disturbed despite a 'Do Not Disturb' sign. The valet service was costly, and some items went missing from my vehicle. Overall, it didn't meet the standards I anticipated, and improvements in service consistency and guest care are necessary.
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