fairmont.com

Fairmont Ajman… hugely disappointing

Not sure where to start… from flat bubbly that was allegedly ‘just opened’… to the room service waiter telling me not to add a tip to the bill as that goes to the hotel and not to him…. and now they ring me to ask me to go to the pool bar (that’s already closed) to pay for what I’d previously signed for on my room because they seemingly didn’t pre approve enough for the extortionate prices when I arrived!!! I’m literally 4 days in having eaten very little and 1000 AED has already run out!! I’ve been coming here since 2015 but this might well be my last visit!!! I went to the pool bar earlier to get a coffee… I was told (and I mean told, not asked) to go back to my sun bed and she’d come to me… half an hour passed and no sign… fortunately the pool lifeguard, one of whom I’ve got to know over the years, noticed and reminded them!! All Inclusive has taken over and might well be the future for the hotel but they need to advertise it as such… it’s definitely not a 5 star hotel anymore! Not even close. And it definitely doesn’t cater for the ‘non AI’ guests. The rooms are fabulous but the mini bar is an empty fridge and there’s no crockery or glasses, just paper cups, an ice bucket and a bottle opener! Although to this day I’ve never found where to get any ice from. The towels have gone from being nice & fluffy to old & tatty by comparison. It’s almost as if it doesn’t know what it wants to be anymore. The pool has tiles missing and when I arrived the water was cloudy… today there’s all sorts floating in it… I’m trying not to imagine what. I’m told there’s a new general manager who’s made changes but if there are… they’re not clear nor are they positive ones that I can see!! I think it might be the end of an era for me, which is really sad… this used to be my happy place!! I have 2 days left of my solo week in the sun to recharge and it’s feeling less relaxing and a bit fore stressful than it needs to be!!

Date of experience: Mar 20, 2024