I paid £800 for a two-night stay at this hotel, but the main shower barely worked, with no proper flow. The breakfast on the first day was satisfactory, but on the second morning, I waited ten minutes for a pot of tea, which arrived after I had finished my meal. I had to ask twice for it. I opted to pay in installments since I couldn't afford the full amount upfront, but when I inquired about doing this again, I was told no. There seems to be mixed messages from management, which is disappointing as it feels like they are turning away business, or perhaps I don't meet their expectations.
Claim your business profile now and gain access to all features and respond to customer reviews.
Discover exceptional luxury resorts around the world at the official website of Fairmont Hotels & Resorts. From Europe to the Riviera Maya, our luxury resorts offer unrivaled amenities and gracious service. Make your reservations at Fairmont.com.