An unreliable device and frustrating customer support. I was willing to invest more for a more ethical and eco-friendly phone, which was supposed to last longer due to its replaceable parts and extended updates. Unfortunately, my phone kept freezing completely for several days. I reverted to my old device since I needed reliability while coordinating care for my father with advanced dementia. After his passing, I had more time to address the issue. The company's email responses took weeks, and the repair process was convoluted and lengthy. I finally sent it off, but it returned with no issues found. It seemed none of my original problem description made it to the repair team. I waited a couple of weeks to see if it worked, then switched the SIM and spent days setting it up. It functioned for a month before freezing again two days ago. A new phone is arriving tomorrow, but setting it up will be a hassle since the current device is still frozen, making data transfer difficult. I won't be purchasing from this company again anytime soon.
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