The frozen item was delivered completely thawed. When I contacted the support team, I was informed that it didn't come from their warehouse but rather from a marketplace. What are the standard procedures for their partners? This seems like basic knowledge regarding frozen products. If I wanted thawed items, I could have simply gone to the local market. Frozen items are meant to be stored properly.
Claim your business profile now and gain access to all features and respond to customer reviews.
NTUC FairPrice Co-Operative is a supermarket chain based in Singapore and the largest in the country.
