Review Time
I was in a hurry to grab some groceries for a family dinner. I opted for the self-checkout since the line was shorter. The representative at this location, Miss Hema, provided invaluable help throughout the process. I truly appreciated her patience and cheerful attitude. Keep shining with your wonderful demeanor, Miss Hema! Sending a big hug and kisses your way!
The frozen item was delivered completely thawed. When I contacted the support team, I was informed that it didn't come from their warehouse but rather from a marketplace. What are the standard procedures for their partners? This seems like basic knowledge regarding frozen products. If I wanted thawed items, I could have simply gone to the local market. Frozen items are meant to be stored properly.
The frozen item arrived completely thawed. I contacted the support team and was informed it wasn't from their warehouse, but from a marketplace. What are the necessary procedures for their partners? This seems like basic knowledge regarding frozen items. If I wanted defrosted goods, I could have just gone to the market.
I am extremely disappointed with the online delivery service. My order has yet to arrive, and it's approaching two weeks! Despite multiple calls and emails to the support team, the issue remains unresolved. This is incredibly frustrating. I will not be ordering online from them again.
During my visit to the grocery store, I want to express my gratitude for the assistance provided by the staff member. They guided me patiently on how to use various vouchers, ensuring my transaction was smooth and clear. I am thankful for their help and hope their efforts get recognized.
1. The customer support and delivery experience were the worst. There was no empathy, and the response times were too slow. 2. Items were marked as out of stock on the delivery day, yet I was still charged a delivery fee. If I placed a new order, the same items would be available, leading to repeated delivery charges. This happens far too often.
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NTUC FairPrice Co-Operative is a supermarket chain based in Singapore and the largest in the country.
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