We had our API key compromised, resulting in ~$400 in unauthorized charges over one week (unauthorized Seedream model calls — not our usage). We immediately revoked the key and removed our payment method. Fal.ai support refused any refund, stating API key security is solely the account owner's responsibility. No investigation, no IP logs shared, no goodwill gesture. For a platform handling billing in the hundreds of dollars, the complete lack of fraud protection or even willingness to investigate is unacceptable. We've moved our business elsewhere and cannot recommend fal.ai to our clients.
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