Name: fal.ai
Telephone: 000000000
Rating: 1.0

ajnsas Guest

scammers, I signed up and paid for $20 of credit and it was never added to my balance. They replied

scammers, I signed up and paid for $20 of credit and it was never added to my balance. They replied to me once asking for evidence which I sent and after that they ignored all my emails after.

Date of experience: Apr 06, 2026

banei Guest

2 weeks ago

After purchasing credits using cryptocurrency through Stripe on their platform, I discovered some AP

After purchasing credits using cryptocurrency through Stripe on their platform, I discovered some API compatibility issues with Open WebUI. I contacted fal.ai support via email within the same hour, requesting either technical assistance or a refund. They promptly confirmed the refund, removed my credits, and stated that the money would be returned within 10 days. However, it has now been 15 days with no response to my follow-up inquiries. The lack of communication and transparency from their support team has been deeply disappointing.

Date of experience: Mar 28, 2026

banei Guest

1 month ago

Never use crypto they will scam you.

After purchasing credits using cryptocurrency through Stripe on their platform, I discovered some API compatibility issues with Open WebUI. I contacted fal.ai support via email within the same hour, requesting either technical assistance or a refund. They promptly confirmed the refund, removed my credits, and stated that the money would be returned within 10 days. However, it has now been 15 days with no response to my follow-up inquiries. The lack of communication and transparency from their support team has been deeply disappointing.

Date of experience: Mar 14, 2026

James Nelson Guest

1 month ago

CROOKS. THEY WILL TAKE YOUR MONEY

I would give no stars to them if I could. uploaded $70 and used it for a couple of images for $.01 cents and the next day my account was at $0.

Date of experience: Mar 02, 2026

Alexander Kingstam Guest

2 months ago

No refund for unauthorized API usage

We had our API key compromised, resulting in ~$400 in unauthorized charges over one week (unauthorized Seedream model calls — not our usage). We immediately revoked the key and removed our payment method. Fal.ai support refused any refund, stating API key security is solely the account owner's responsibility. No investigation, no IP logs shared, no goodwill gesture. For a platform handling billing in the hundreds of dollars, the complete lack of fraud protection or even willingness to investigate is unacceptable. We've moved our business elsewhere and cannot recommend fal.ai to our clients.

Date of experience: Feb 01, 2026

Lottodds Guest

4 months ago

WARNING!

WARNING!Their pricing is outrageous. There are other good services that charge a low flat rate per video (e.g. $0.10 per video). I was charged $10.66 for 2.13mins. I will never use them again.2.13 minutes $5.00 $10.6667ElevenLabs TTS Voice generation $0.06-$0.15/min (depending on plan)Fal.ai Lip-sync Video lip-sync $0.70/minReplicate LatentSync Video lip-sync $0.14/min

Date of experience: Dec 18, 2025

Emiliyan Gospodinov Guest

5 months ago

CROOKS!

For what I know so far: CROOKS!I used their video understanding model and in the billing they increased the billed seconds 10 fold. I send them an email and 10 hours later, no response. Buggy site, lauzy support.