After purchasing credits using cryptocurrency through Stripe on their platform, I discovered some API compatibility issues with Open WebUI. I contacted fal.ai support via email within the same hour, requesting either technical assistance or a refund. They promptly confirmed the refund, removed my credits, and stated that the money would be returned within 10 days. However, it has now been 15 days with no response to my follow-up inquiries. The lack of communication and transparency from their support team has been deeply disappointing.
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