Really upset with my experience with these so far. I only ordered a Bed with divan bed warehouse who works with falcon 2 man.Or only ordered with these as the delivery time was quick quicker than a different company.So I paid for the bed and also an assembly service.They initially gave me a date which was fine, but then the date got changed to the following day. Even though we had to change our plans again, we agreed with the Saturday.On the delivery day, I was trying to chase when the delivery was going to come because it was late but I managed to get through to somebody in the end after hours of trying and they said the delivery will be with me that day. But they never once told me that pieces of the order was missing so it came and the delivery company wouldn’t take the items up the stairs for assembly because parts were missing and my daughter has now had to sleep with her mattress just on the floor. The pieces that was delivered were left in my hallway and because I don’t have the manpower, it’s causing a bit of restriction for space as it’s just been left there.I’ve been trying to chase for the last few days what is happening with the pieces missing but you can’t get through to anybody from the delivery company and the bed warehouse it takes nearly an hour for someone to answer the call. When they answer the call, they can’t give me any information and it just all seems very unprofessional and poorly run.I have been told I will get a call tomorrow which that was sent to me the last couple of days and it never happened but hopefully it will be positive news but at this moment in time my experience with these is very poor and if you don’t pay with a credit card you are not really covered to get money back so I would recommend paying for any item with a credit card for security.
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