⭐️ One Star: Unacceptable Manager Conduct During ReturnI am writing this review regarding my very poor experience at the Family Dollar store located at 200 E Pleasant Valley Blvd, Altoona, PA.I went in to return a recently purchased defective can opener (poor product quality) with the receipt. The store manager on duty, Kelly, was immediately confrontational and unprofessional.She refused to honor the return, claiming the item was "10 years old" and openly accused us of not purchasing it at that store, essentially calling my father a liar. She refused to help despite the valid proof of purchase.The situation was only resolved when a second family member intervened and firmly insisted she follow the store's own return policy. Manager Kelly then completed the transaction silently.A manager should not make a simple return an insulting personal confrontation. I hope Family Dollar addresses this manager's behavior and customer service skills immediately.
Claim your business profile now and gain access to all features and respond to customer reviews.
Family Dollar is an American variety store chain.
