Review Time
⭐️ One Star: Unacceptable Manager Conduct During ReturnI am writing this review regarding my very poor experience at the Family Dollar store located at 200 E Pleasant Valley Blvd, Altoona, PA.I went in to return a recently purchased defective can opener (poor product quality) with the receipt. The store manager on duty, Kelly, was immediately confrontational and unprofessional.She refused to honor the return, claiming the item was "10 years old" and openly accused us of not purchasing it at that store, essentially calling my father a liar. She refused to help despite the valid proof of purchase.The situation was only resolved when a second family member intervened and firmly insisted she follow the store's own return policy. Manager Kelly then completed the transaction silently.A manager should not make a simple return an insulting personal confrontation. I hope Family Dollar addresses this manager's behavior and customer service skills immediately.
When I went to the register to purchase my items the Kit Kat rung up as $1.75 although the price labeled it as $1.25. I informed the cashier the discrepancy and she went to verify it for herself and she saw what I said was true. She told me they’re constantly changing pricing and that it was missed, in a rude frustrating way. I told her she has to honor the price that it’s listed for and she told me she doesn’t have to and that she can’t, maybe the manager can. The manager came and told me she doesn’t have to honor the price listed but this one time she will as a favor. I informed her that in the state of Virginia a business is legally obligated to honor a price displayed on a consumer item if the price is posted at or near the item or if the price was advertised and the business does not have a clearly stated quantity limitation in the advertisement. She then began yelling and cursing at me and told me I was being an a$$h0le and b!t(h in Spanish little did she know I speak Spanish too and I told her in Spanish she better watch what she says. For her to be a manager and conduct herself like this was totally unacceptable and unprofessional although I don’t expect top-tier one customer service from family dollar. I definitely don’t expect to be cursed out simply because a discrepancy with the price. Although I definitely will not shop at Family Dollar she needs to be reprimanded and trained better because it could’ve turned into a worse situation with another customer. not everyone thinks rationally like I do. For her own good she needs to conduct herself better.
I went in the Family Dollar on Highway 42 today on Sunday and I bought a football that was marked $12. It rang up $15. The cashier said I’m not allowed to change the price if they change the price in the store there’s nothing I can do I said it, but the football was marked $12 so she called the manager. The manager said I cannot change. The price is ringing up $15. That’s what it cost. I said the box is $12. She said I can only refund your money that’s all I can do. I cannot sell you the football for $12 even though it says $12 so everybody watch out the Family Dollar on Highway 42 in Rex Road. They are marking up their prices when you get to the register be careful
Waco, TX on LaSalle. They allow people to steal. I watched it happen over and over. The manager Tony watched it happen. The cashier watched it. But it's okay, because they're friends. I know this for a fact. Lived there all my life. Know the people, and the store workers. They sale expired food. When I pointed it out on some lunch meat, I was offered $1 off. The meat was grey/green. I took a picture. It was still there the next day. The workers are polite tho. The Family Dollar on 34th & Bosque, the manager Christina steals the money from the safe, discounts so many people it's crazy. They're very prejudice in her store. She calls her male family members, or man she is with, to intimidate. SMH. And they allow people to come thru the loading to get things, or act like they're throwing out stuff. In reality, they set the stuff on the side and have people pick it up. You can buy bundles this way from Christina P (the manager) @ a pretty good discount. I do recommend you hook up with her if your if Mexican descent. I don't know how to leave the picture of the spoiled meat, but i have it. Lol get you some
How is this place even open? Why do they keep building more stores when they can’t even get people to work at the ones they have. This whole franchise is a joke. They only hire the dumbest rudest laziest people ever because they don’t pay shit. Everything they sell is outdated and broken. It’s funny at this point that people go to a place as cheap and rip off as this
I went to Family Dollar to return a coffee pot. The coffee pot was cheap and defective. Ms Jackie the store Manager,promptly refunded my money,without the 1000 questions,of why?(this was a while back)...Ms Jackie is always polite and respectful to customers. Ms Jackie appears to genuinely care about the customers, the employees,and the store. I will refer friends and relatives to this Family Dollar....#10226(Store Number). Have a Blessed Day!
I visited the family dollar store on market street in pottsville pa. I observed a customer taking a lot of candy and leaving the store.(there was no cashiers up front). I told an employee jerry that the guy just took a handful of candy and left. He said to me he's probably on drugs and needs a sugar fix. The next day the guy approached me and said thatthe cashier jerry said I accused him of stealing and doing drugs. So I approached the manager and she told me she gave my name to him. I told her that's the thanks I get for helping the store after being a day to day customer. I told crystal I was no longer coming to the store and she said good. She said she wasn't having anyone coming into her store yelling at her. To me if she wouldn't have mentioned my name there would be no problem. As of today I am seeking a lawyer on the company for compensation for the employees for putting me in physical harm by mentioning my name. I loved shopping there till Saturdays incident.
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Family Dollar is an American variety store chain.
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