We started with NO STARS kit. not arriving and lost. It took hours with the courier company here in NZ to find out what happened, but finally when I did send the info to Family Tree, Michael in Houston did really try to help. He sent the kit out again, and it did get here finally, though again(the Fedex did not sync well with a local company). The whole time I dialogued with Michael in Houston, he really seemed to care. They did get the kit at headquarters but now hear it is many many weeks before finding the reality of the DNA tests, so that is why it is a three. That is a long time to get the results. But I will say, Michael, is a wonderful customer service person. We await to see the fulfillment of our original order already 10 or so weeks ago.
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FamilyTreeDNA is a pioneer and leader in the field of genetic genealogy, empowering individuals to explore their roots and connect with relatives through advanced DNA testing. Founded in 2000, we were the first company to offer direct-to-consumer DNA tests for ancestry and continue to lead the industry with our cutting-edge Y-DNA, mtDNA, and autosomal testing.
With a global database of millions of testers, FamilyTreeDNA helps customers break through genealogical brick walls, discover their heritage, and uncover connections across generations. Our mission is to make the journey of discovery accessible to everyone — from casual family historians to professional genealogists.
Trusted by researchers, family historians, and curious minds alike, FamilyTreeDNA offers unmatched accuracy, privacy protection, and customer support. Join our community and say goodbye to brick walls.See more
