Review Time
Purchased Big-Y-700 + mtDNA-full + Family Finder (autosomal) for myself in August 2025.My biggest gripe is the inability to set the Home Person for the DNA test in the linked MyHeritage family tree. On the front page (Dashboard) it has action items for me to complete, and linking the Home Person is marked there as "IMPORTANT". Yet it is not possible to do this due to a bug in their software (confirmed by customer service).If it's important (and I absolutely agree that it is) - then why on earth don't they fix it?!I paid a lot of money for this DNA test and I expected a far better experience.
Purchased upgrade to process my rawdna on 30 July, it is now 17 September and still no results despite the website claiming it takes 24 hours. I have spent 19 dollars for nothing, and the support is extraordinarily slow to respond.Update: the support team offered me a full refund as well as resolved my issue after this, which I deeply appreciate and has left me with an overall good experience
We started with NO STARS kit. not arriving and lost. It took hours with the courier company here in NZ to find out what happened, but finally when I did send the info to Family Tree, Michael in Houston did really try to help. He sent the kit out again, and it did get here finally, though again(the Fedex did not sync well with a local company). The whole time I dialogued with Michael in Houston, he really seemed to care. They did get the kit at headquarters but now hear it is many many weeks before finding the reality of the DNA tests, so that is why it is a three. That is a long time to get the results. But I will say, Michael, is a wonderful customer service person. We await to see the fulfillment of our original order already 10 or so weeks ago.
I deeply regret ever trusting FamilyTreeDNA with my grandmother’s genetic data. I accidentally uploaded the wrong autosomal DNA results to her account and immediately submitted a removal request. I was assured it would take just a couple of weeks. That was over a month ago, and not only has the data still not been removed, but the company has completely ignored every single one of my follow-up emails.I’ve contacted them multiple times for status updates and have received zero response. No acknowledgment, no timeline, no resolution—just silence. This is not just poor customer service; it’s negligent and disrespectful.To make matters worse, I purchased an mtDNA test for my grandmother through her account, and she’s now unable to take or submit the test because FamilyTreeDNA refuses to remove the incorrect upload. So not only are they holding her data hostage, they’re also blocking access to services I paid for.This experience has been a nightmare. If you value transparency, responsiveness, and basic professionalism, do not use FamilyTreeDNA. Their failure to act and communicate is inexcusable.Update after response by business: False claim to resolve issue. They never reached out to me. They still haven't responded to my previous emails requesting an update on the removal of the uploaded DNA file.
I recently got the Family Finder test from FamilyTreeDNA and I’m honestly so impressed. The kit was super easy to use, and the whole process was smooth from start to finish.What I loved most is how detailed the results were! Not just the usual ancestry breakdown, but actual matches and insights I didn’t expect. It’s such an amazing experience seeing connections you never knew existed.If you’ve ever been curious about your background or just want to learn more about where you come from, I 100% recommend this. It’s such a cool experience!
The results came back within the promised timeframe, and the ancestry breakdown was truly fascinating. I learned things about my heritage I never knew, which sparked some great conversations with my family. Definitely a worthwhile purchase for anyone curious about their roots.
Family Tree DNA’s “Balkan and Greece” category is surprisingly careless for a company claiming to provide detailed ancestry insights. The Balkans are one of the most diverse regions in Europe, home to South Slavs, Albanians, Romanians, Greeks, and others, each with distinct genetic and cultural backgrounds. Grouping them all together under one vague label flattens that diversity entirely.Even more confusing is the phrasing “Balkan and Greece,” which implies that Greece is somehow not part of the Balkan: a geographically and historically inaccurate distinction.What really stood out as completely off, though, was the inclusion of Slovenian DNA in this category. Slovenians are Central Europeans, both genetically and geographically, with much closer ties to Austrians and Northern Italians than to populations in the southern Balkans. Including them here makes no scientific or historical sense.Family Tree DNA should seriously reconsider how they define regional categories if they want to be taken seriously by users with any knowledge of European history or genetics.
Only a 3 star rating currently as I’ve had some challenges in the beginning with lack of responses. Once the admin team engage, then issues get resolved. Still waiting for my kit to be sent. I think familytreeDNA need to review their processes / capacity in admin to provide a better response time
I had an incredible experience using FamilyTreeDNA. From start to finish, the process was smooth, professional, and full of discovery. The test kit arrived quickly and was easy to use, with clear instructions that made the whole process stress-free.
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FamilyTreeDNA is a pioneer and leader in the field of genetic genealogy, empowering individuals to explore their roots and connect with relatives through advanced DNA testing. Founded in 2000, we were the first company to offer direct-to-consumer DNA tests for ancestry and continue to lead the industry with our cutting-edge Y-DNA, mtDNA, and autosomal testing.
With a global database of millions of testers, FamilyTreeDNA helps customers break through genealogical brick walls, discover their heritage, and uncover connections across generations. Our mission is to make the journey of discovery accessible to everyone — from casual family historians to professional genealogists.
Trusted by researchers, family historians, and curious minds alike, FamilyTreeDNA offers unmatched accuracy, privacy protection, and customer support. Join our community and say goodbye to brick walls.See more
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