famisafe.wondershare.com

Regret. Frustration. Defeated.

***** The worst part has been trying to cancel the subscription--ensuring that a charge would not occur. ******I cancelled less than 24 hours of the monthly subscription that was purchased on the 22nd of November. I followed their guidance by contacting support through the account.Since then, (today is Nov 30) I have had nonstop back and forth communication with their support team asking for an egregious amount of information...for which I have supplied sufficient details for each of their requests. It seems to never end...They have set up their cancellation/refund policy so that they don't have to give out any refunds. Read what reasons are not acceptable and what would qualify for a cancel-refund. Lame.I highly suspect that they're making this process painful for the purchaser/user, as a greedy business tactic $$$. —that is downright nasty.….and my patience has run out. Thus, turning my focus on posting reviews about my experience.as for the app: It had potential but lacks control power. Totally useless for our iOS needs—-we need more specific customizations for a broad variety of apps. There was also a huge lag between the time I had altered settings (such as allowing more time) and the controlled device.---***---***---update (12/14)---***---***---Wonderview's reply to my review was to ask for more information; again! Screenshots and the like, as I have explained, cannot be provided after the app had been removed from the devices. Which I had done immediately upon the decision to cancel. It would have been possible to re-add and configure and go through 'troubleshooting'--that is true. It was such a pain to remove any remnants of the program, that I had to restore the devices from backup or as a 'new phone'. As a busy parent of multiple children, who is looking for an easier way to manage time (like, a parental control app)....come on now.

Date of experience: Nov 30, 2022