Welp- thought this was such a great idea and wanted to surprise my bestfriend with a hoodie for Christmas. My order arrived about a week after I purchased and it was someone else’s personalized hoodie. I tried to submit a return or exchange but these guys are impossible to contact and even after I typed up an email and submitted two requests for support in their sote I have not heard anything back. Their refund/exchange policy states on their page that their isn't one “because they work hard to create one of a kind items” bet they didn't consider what it looks like when their warehouse screws up and send off the wrong item. Also want to ment that the other persons hoodies I received is very poor quality- pass this up!!
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