Avoid this company at all cost. I would highly recommend to use their competitors.
As a merchant, I processed nearly 200 transactions flawlessly over months with zero disputes, chargebacks, or violations.
I clearly explained my high-ticket consulting model during onboarding and proactively disclosed expected larger payments in 2026 as I was shifting from their competitors to increase my company's revenue on Fanbasis platform. Big mistake.
Without any prior warning or specific evidence, Fanbasis terminated my account on Feb 6, 2026, claiming "elevated risk" and holding tens of thousands (nearly $70,000 to be specific) in funds for up to 120 days (possibly longer per their non-disclosed ToS).
They referenced a prior "compliance issue" that was fully resolved with evidence months ago, which also resulted in full interruption of our account with no communication due to their false accusations and by providing the evidence submitting their accusations to be false, they overturned it then and let me continue processing. I should have left their platform but gave them benefit of the doubt.
Now, their Support claimed withdrawals were available, but attempts failed initially. Partial funds ($24k) eventually released, but the remaining $44k+ is still frozen with zero explanation or evidence of risk factors.
To be 100% clear: we have a perfect track record of nearly 200 transactions. Yes, that means zero charge backs or disputes. And out of no where, they terminate the account and I had to reach out to them several times to even get a response. Complete disrespect and violation of several state and federal laws, regardless of their Risk Compliance claims of their ToS.
Communication is either non-existent or contradictory... no call options, vague emails, false accusations, refusing details and predatory type business methods.
This has severely disrupted my business and client relationships.
Their "sole discretion" clause doesn't justify arbitrary holds on earned funds after a clean record. Pattern of similar complaints on tother platforms BBB about sudden holds, terminations, and delays. Again, not recommended for any merchant relying on reliable payouts.
Avoid them at all costs.
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