Would never order from them again. Ordered for Halloween and they couldn’t confirm arrival time even thought I ordered 3 weeks early. Said I needed to cancel the order before it shipped for a refund so I did that because again could not risk my kid not getting his costume. They suddenly start rapidly answering me when I threatened to cancel and they instantly shipped my costume after I had already ordered a new one. Then they start getting very nasty with me saying I can’t cancel because it shipped. It only shipped once I started threatening to cancel. Anyways then they tell me you can return it. Well their return policy says you can’t return if it it has a mask (mine does) and there is a restocking fee! And on top of that it has to be shipped to the U.K. so had they just cancelled me order like their policy states and like I asked them to, that would have worked. Nope. I spent $30 to return this to the U.K. THEY STILL HAVENT REFUNDED ME. I stopped payment for the original price but I’m still out $30 now and they got the costume back. Do not do business with these snakes. They haven’t responded to any of my requests for my refund.
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