The worst customer and postage service. I bought some Christmas Hats on Thursday, 16th of November 2023, and paid the £7 plus fee for the next day's delivery. However, the items never arrived home, and I reached out to customer service for help. I have received several emails from "Annette" stating that as per the company, even when paying the fee for next-day delivery, it was Within THE WEEKDAYS delivery, not over the weekend. I purchased the items after 3 pm on Thursday, I missed the deadline for the items to arrive over the week so I had to wait for the package to arrive on Monday, 20th. Of course, all her messages were rude and despective (even warned me that if was to post anything over the internet, "that false information posted, was subjected to being erased," "or if the items were no longer needed just to return them."Anyway, after I have wrote to her stating that it was not her fault not to be client-oriented and should be more accommodating on finding my package and tracking the items, I have received another email today Tuesday 21st, stating that the package is to be picked at the POST OFFICE near by my home. So bottom line, the worse customer service provided, plus the items needed, ended up in a post office and not home. I wonder why pay a fee of 7 pounds and some pens when I have to pick up my items from the post office and have to deal with such terrible customer service that it ruins anyone's day.To top up the experience, I just came back from the post office to collect my parcel; I purchased the Adult Luxury Santa Hat With Tinsel bought for £6.49 each hat (the best on the web site and most expensive they had), are in reality such a VERY Bad quality. Plus, it can barely fit me or my partner's head. They look as if they were for kids. Bottom line: I have all the emails sent and received, so it is not false information provided here, and I am happy to share. Plus, photos of the parcel and items received.Do yourself a favour, DO NOT buy from this store.It is NOT recommendable!I do hope the owners and managers review this post and review my case. This is outrageous.
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