So I bought my fancyled second hand unused it wasnt compatible with his pc,fancyled release an uodate that ruined the lights its well known on reddit that many others suffered the same situation, now there telling me there wont help with the firmware to fix because I didnt purchase through them.i didnt want a refund or exchange I wanted a fix to my colours, avoid the customer service is horrendous barly reply to any emails,avoid at all cost and go with govee there far better avoid at all costs there brake stuff and dont take responsibility
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