Review Time
Had a great experience with this company. I initially thought there was a fault with my LED strip as it wasn’t displaying correctly, and they responded within an hour and immediately arranged a replacement - no hassle at all.Turns out the issue was actually on my end (I hadn’t reset the LED count properly), but by that point they had already gone above and beyond to help.Really impressed with the speed of their support and how easy they were to deal with. The product is now working perfectly and looks awesome.Highly recommend.
Had a great experience with this company. I initially thought there was a fault with my LED strip as it wasn’t displaying correctly, and they responded within an hour and immediately arranged a replacement - no hassle at all.
Turns out the issue was actually on my end (I hadn’t reset the LED count properly), but by that point they had already gone above and beyond to help.
Really impressed with the speed of their support and how easy they were to deal with. The product is now working perfectly and looks awesome.
Highly recommend.
On a recent visit to France to visit my son who now lives there I was impressed with his backlight system on his 65 inch TV.... So impressed that I ordered one , I'm 76 so was a little worried that I would struggle with this new technology but when it arrived about 5 days later I was surprised at how easy it was to install. The instructions are clear and concise leaving no room for error. High-end performance at a fraction of the cost!Installation takes about an hour and can be a little tricky when attaching to the rear of the TV, but the end result is flawless. The only downside is that the cut line for the excess LED strip is difficult to locate; a brighter marker on the strip would be a huge help.That aside, this is a 1st-class product. It's much cheaper than the big-brand sync boxes and performs just as well. Highly recommended!I'm surprised by some of the negative reviews as I received this within a few days and found their customer service excellent.
So I bought my fancyled second hand unused it wasnt compatible with his pc,fancyled release an uodate that ruined the lights its well known on reddit that many others suffered the same situation, now there telling me there wont help with the firmware to fix because I didnt purchase through them.i didnt want a refund or exchange I wanted a fix to my colours, avoid the customer service is horrendous barly reply to any emails,avoid at all cost and go with govee there far better avoid at all costs there brake stuff and dont take responsibility
This is the worst customer experience I’ve ever had. This company is dishonest and clearly incapable of delivering what they advertise.I placed my order on December 24, and now they’re saying the delivery date is January 26. Meanwhile, their website claims U.S. delivery takes 1–5 days. That is simply false.The manager, Ash, has been openly wasting my time with different stories and excuses instead of providing a straight answer or fixing the problem.Never again. And I can’t even imagine what it would be like if something breaks and you need support.DO NOT RECOMMEND.
I ordered a Fancyleds Sync Box for my parent’s Christmas gift on Black Friday (over three weeks before Christmas). After sending follow up emails asking the status of my order when it had not shipped for nearly two weeks, I received a response email stating that my order would ship a week and a half before Christmas. Less than a week before Christmas I received another email from their customer support stating that the item was on backorder and would not arrive for quite some time. I was a bit frustrated that it took them this long to tell me and I was now in a hurry to purchase a gift for them. I asked the customer support representative if I could upgrade to a higher model that would arrive in time. They only respond to emails in the middle of the night and once per day. So it was a slow process getting a response. After multiple emails of me trying to make the order work, they’re only offer was $10 off the most expensive model. They would not even include expedited shipping, especially as this issue originated from the company. I ended up canceling my order and never received the sync box.
Buyer beware!The product photos and descriptions are extremely misleading on this website. We were led to believe we needed to purchase the "pro bundle" which showed the module in one box and a set of lights for the box in another. This is NOT the case as the module box already COMES with the TV lights that we needed. Contacted customer support to return the now completely unnecessary extra string of LED lights and were rudely told no returns "but here's a video of how to install." These bundle photos are VERY purposely misleading. Do not fall for their trap.
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