The website included additional seats that I did not choose during my purchase. When I contacted the support team, they refused to remove these extra seats! I was given only two options: 1. Cancel the order and receive a partial refund due to non-refundable fees, even though I was still getting the seats I originally selected.
2. Cancel the order for full credit, meaning they would still keep my money. When I requested to speak with a manager to waive the non-refundable fees since I was still purchasing my original seats, they declined. After this ordeal, I realized that the website seems designed to mislead customers... both unavailable and selected seats appear similarly marked. Their customer support is extremely frustrating.
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