Review Time
I wanted to see a movie and felt forced to order using their service. They automatically send you emails that are not possible to opt out of--clear behavior they do not care about their customer.
They have this weird police that, as they say, is stated it terms and condition policy that they take a service fee of 2.19$ that IS NOT stated in the initial payment check. So they basically just scam you and take your money.Wouldn't recommend buying from
them
While researching movie showtimes, I reached the checkout page on the platform. I tried to apply a promo for a free 7-day trial that waived convenience fees. After recovering my account and logging in, I found out I wasn't eligible. No issue there, but then the website glitched. As I attempted to scroll, the page refreshed (I was on mobile) and suddenly I was on the purchase confirmation page. The company refused to refund the tickets, despite me contacting them just a minute after this error. They would only refund the amount before fees (which were nearly $8 on three tickets) and insisted on offering credit instead of a full refund. I don't want credit because it's more expensive than buying directly from the theater. I never authorized this transaction. Their representatives kept disconnecting and only repeated the same policy without providing real help. The customer service was absolutely terrible; I never approved the transaction, and it should have been evident when I immediately initiated a support chat after being charged. I never clicked to confirm the purchase and have never encountered a company's website that forced me into a purchase I did not authorize.
The website included additional seats that I did not choose during my purchase. When I contacted the support team, they refused to remove these extra seats! I was given only two options: 1. Cancel the order and receive a partial refund due to non-refundable fees, even though I was still getting the seats I originally selected.
2. Cancel the order for full credit, meaning they would still keep my money. When I requested to speak with a manager to waive the non-refundable fees since I was still purchasing my original seats, they declined. After this ordeal, I realized that the website seems designed to mislead customers... both unavailable and selected seats appear similarly marked. Their customer support is extremely frustrating.
Since the service transitioned, I've faced numerous issues while trying to stream my movies. Recently, I encountered a playback error right in the middle of a movie, and it wouldn't play. I recommend avoiding this platform if you haven't used it yet.
I had never used this service before and bought a ticket for a movie but forgot the time and missed it. When I called for assistance, I was informed that returns or exchanges are only allowed before the movie starts. I was left feeling disheartened that no exceptions were made, especially since I never used the ticket. This was my first and last experience with this company.
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