All prices include VAT, but they fail to specify how much of the total is VAT and do not deduct it when the delivery address is outside the EU. As a result, I ended up paying VAT twice on my order, along with an extra fee for customs declaration. I reached out via email for a refund over a week ago, which is typically offered by most platforms, but have received no response. This level of service is quite unprofessional in my opinion. I will not be making any further purchases.
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