Today is 6/21/23....I have yet to be contacted by anyone from Farebarber. Nor, has anyone responded to my concerns/complaint. I have called numerous times, and was on hold forever!!! SHADY COMPANY IF YOU ASK ME!!! Contacting Farbarber has been a VERY bad experience, VERY costly experience. We purchased 2 tickets to Cancun on 12/29/22 for a total amount of $1189.00, which at the time, we thought it was a good price. As it turns out, it wasn’t even a good price, because the other couple joining us for our vacation got their 2 tickets for the same flight, for $876.00, which is beside the point. Our flight was scheduled for Saturday, March 18, 2023. I went online with Delta on Friday, March 17, 2023, 24-hrs in advance of the flight, and after numerous attempts, wasn’t allowed to check in. I called them and was told that the tickets were suspended because the vendor (Farebarber) had not paid for the tickets. I was in a panic. I tried several times to reach David Hunt with no answer and no return phone calls. I also sent him three emails, with no response. We were already on our way to the airport when he finally called back and said he was sorry, but could get us there in 2-3 days. This was absolutely not acceptable. We already had our reservations for the resort, and had another couple joining us, that would not be allowed to check in unless we had already arrived, since the reservation was in our name. In desperation, within a few hours of our flight, we contacted Delta again, and it was confirmed again that our tickets had not been paid for by Farebarber. Delta also confirmed that our reservation was not the first one that this had happened to. Delta has had several issues with Farbarber not making payments for tickets. We made a new reservation with Delta directly, for a cost of $2859.00!! That is $1600 more that we had to spend. There have been numerous calls to different Farebarber employees, with no acceptable response. I filed a dispute with my credit card company, and Farebarber even stated that the dispute had to be cancelled, in order for them to settle with me, because it was causing an issue for them. I absolutely was not going to remove the dispute. As stated, after numerous calls, I am simply asking for the reimbursement of the extra $1600.00 we had to spend at the last minute. After this bad experience, in reading other recent reviews, other Farebarber customers have stated that airlines confirmed that they have had the same issues with Farebarber not paying for the tickets, and were left in a lurch at the last minute. What a total headache they have been….to us, and our vacation fund! So…..beware of Farebarber!!To whom it may concern:I received an email this morning from Trustpilot that included Farebarbers response regarding our scheduled flight on March 18, 2023.It reads as follows:Reply from Farebarber15 hours agoDear Joetta,Thank you for sharing your feedback and bringing this matter to our attention. We apologize that your experience didn’t match your expectations.We looked into your feedback and will be required to interact with you via email or phone to resolve this soon. We have located your reservation details based on your provided information and tried to contact you today but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us.We would like to resolve this matter for you as soon as possible. Hence, we request you to contact us via phone @ +1-866-770-2822 or email with your perspective and/or desired resolution.Regards,Farebarber.comFarebarbers note to Trustpilot, over 8 months later, states that you attempted to contact me via phone and left a detailed voicemail. That is an absolute lie.I was at home all day and had access to both phones (217-369-2654 and 309-928-3636). There were NO unanswered calls and NO voicemails on either phone.Since last April, I have emailed, mailed via USPS and called numerous times.With no response at all to my many contacts. I did however speak to Farebarber employee David Hunt on one occasion, with no satisfaction. I should assume that you, Farebarber, would make a valid attempt to contact me, and not just make a generic statement that you tried, when in fact there were no calls or detailed voicemails.Thank you,Joetta Gammage
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FareBarber aims to provide the cheapest flight options available in the marketplace and searches millions of cheap airfares to get travelers the best options for searches originating in the United States and anywhere in the World. In addition, the FareBarber site provides the ability to see the fare quotes in all the major currencies worldwide.
