The initial phone conversations while making the reservation seemed a little questionable with all the background voices going on. However Vincent was very patient and helpful to find a flight that worked for me. The longer I spoke with him, the more I trusted him. Today, I initially received someone else’s boarding passes for a different destination. However, Garry sent the correct ones to me and called to confirm that I received them. Although he was helpful, he was not able to process my one checked bag as Vincent had told me could happen. I emailed Vincent and he was able to take care of my checked bag and sent me a new boarding pass. I am all checked in and ready to go. So far so good with GTO !
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